Sentiment Analysis

Analytics Services

Analyze customer sentiment for brands at an entity level and in context of KPIs, helping you deliver insights that are relevant, integrated and actionable.

OVERVIEW

Drive better business outcomes with our sentiment analysis services

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Customer sentiment equals brand reputation equals growth. However, analysing customer sentiment is easier said than done with the mere volume of data to analyse from a plethora of sources – blogs, articles, forums, consumer reviews, surveys, social media, et al – can be downright difficult, if not impossible.

FEATURES

Reputation Management

Our reputation management services uses machine intelligence to offer our clients a wide variety of online reputation analytics presented in an easily accessible customized dashboard.

Customer Feedback

Through our sentiment analysis services, organizations can collect and analyze customer feedback.

Crisis Prevention

As our sentiment analysis service offers real time sentiment analysis, any negative mention could be used to nip the issue in the bud before any crisis arises.

Social Listening & Sentiment

Over 45% of disappointed customers vent their frustration with products or services on social media making social media analysis all the more important. Uncover your audience's feelings and emotions towards your brand with our specially curated social media sentiment analysis solution.

BENEFITS

Volume

Analyze and process large data sets in real-time

AI + HI

Added human intelligence with AI for better accuracy

Scalability

Scalable throughput

Bespoke

Custom dashboards

Stay on top of projects with Ninestars. Start your journey toward digital transformation now

TRUSTED BY THE WORLD’S BEST

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CLIENTS SPEAK

This is why we do, what we do.

Mario-Robert Daigle

Head of Content and Product Management, NLA Media Access

I just wanted to say how impressed and thankful we are for all the extra work carried out over the past couple of nights. We know that a sudden increase in content during an already busy shift can have a major impact on your workload and ability to complete on time. The fact that you have been able to manage this so efficiently speaks volumes for your dedication and commitment. Please pass on my appreciation to the whole team.

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Raina Lazarova

COO at Rue Point Media

Ninestars has been a trusted partner of ours from the early days of our business. As a provider of business critical services, they have played an important role in our ability to meet ever-increasing customer expectations. Each time I start a new project, I know that they are going to be my first port of call.

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Neil Duffy

Production Team Leader, Kantar Media

Well done to you and all the team. That performance makes for great reading. Thanks for all of your hard work. It’s very much appreciated by us here. ,

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Søren Clausen

Chief Product Innovation Officer, Infomedia

Ninestars has for a long time been an essential partner to us. Their high service levels is one of the reasons, why Infomedia have been able to maintain and develop our position, as a premium quality supplier of media monitoring services in the Scandinavian markets.

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Cathy Pilgrim

Director of Australian Newspapers Digitisation.

Thank you to the Ninestars team for working with us on this Order which had very specific requirements. We particularly appreciate your flexibility and your overall contribution to the Australian Newspaper Digitisation Program.

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with Ninestars.

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